Get L2 Technical Support for Advanced Troubleshooting

Level 2 technical support services address issues particularly difficult to solve in the L1. In L2, the executive is comprehensively familiar with the company’s available services.

Level 2 Technical support

Level 2 technical support services are for problems that the L1 support can’t fix. The executives know everything about the business’s services and may guide L1 support staff in their troubleshooting efforts. Possible methods include diagnostic testing and the use of remote control devices.

L2 support takes care of tickets that L1 forwards to them, or they can also generate tickets according to the problem. These executives can manage your technical discussions even without feeling the need to open the tickets.

With years of experience and a deep understanding of the latest technology trends, they can resolve most issues immediately while chatting.

A Story That Leads To A 400% increase in ROI 

Our client has been the highest-rated automobile shipping company on many sites. They needed a successful customer onboarding partner to work as an extension of their team and provide around-the-clock support services. They contacted TransData to get trained L1 & L2 support staff for handling a massive support volume.

We provided a complete business process management solution and resolved their L1 chat 190k+ tickets in 7 years (per their need). As a result, they have achieved a 5-star rating in top automobile shipping service and a 400 times increase in their ROI.

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