Don’t Let Technical Issues Hold Your Business Back—Get L1 Support Today!
Level 1 technical support services provide users with direct assistance from an executive who is available to take the call, respond to an email, or engage in live chat.
About L1 Technical Support
Tier 1 tech support covers the basics, including troubleshooting and issue diagnosis. It refers to the most fundamental aspects of providing technical or non-technical help to a customer. The target for this team is to resolve 80-90% of issues to achieve SLA standards.
A competent L1 support team reduces the time and money needed to provide services and enables L2 & L3 support staff to deal with major problems.
To ensure that clients can comprehend the software’s features, the IT Help Desk assists them in the most convenient way possible. Aside from that, executives providing chat support for technological concerns must be well-trained, knowledgeable, and experienced to provide a timely, suitable, and rapid solution.
A Story that leads to a 400% Increase in ROI
Our client has been the highest-rated automobile shipping company on many sites. They needed a successful customer onboarding partner to work as an extension of their team and provide around-the-clock support services. They contacted TransData to get trained L1 & L2 support staff for handling a massive support volume.
We provided a complete business process management solution and resolved their L1 chat 190k+ tickets in 7 years (per their need). As a result, they have achieved a 5-star rating in top automobile shipping service and a 400 times increase in their ROI.